Cancellation Policy

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period begins on the day the contract is concluded.

To exercise your right of cancellation, you must inform us (your name, your address, your telephone number, your email address) by means of a clear statement (e.g., by post, fax, or email) of your decision to cancel this contract. You may use the attached model cancellation form, but it is not obligatory.

Consequences of Cancellation

If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. We will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.

No Right of Cancellation

Please note that the right of cancellation does not apply if you have expressly agreed at the time of conclusion of the contract that we should begin with the performance of the service before the end of the cancellation period. This may be the case, for example, if you commission the provision of web space or the installation of software. In this case, you have no right to a refund of payments already made if you cancel the contract.

Model Cancellation Form

Hereby I cancel the contract concluded by me for the provision of hosting services

Ordered on:



Signature of the customer(s) (only for written cancellation):